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Are you passionate about pickle ball?

Work with us!

We are now accepting applications to join our team. Review the job description below and apply.

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Job Description

The Big City Pickle Team is responsible for making sure every guest feels welcome and has a great experience. Once hired, each team member becomes a trained expert in a wide variety of services including customer service, facility upkeep, leagues, rentals, pickup games, mini-tournaments, private events, and teaching the basics of how to play pickleball. Applicants for this job  are passionate about pickleball and have a strong desire to facilitate high-quality programming to the Chicago Pickleball community.

Qualities We Look For

• Friendly, Approachable, Sociable, Personable, Outgoing, Warm, Unshy, Talkative, and Extroverted.

• Confident in leading a group. Good at holding the attention of a group while giving clear and concise instructions.

• Reliable. Show up early and complete all responsibilities.

• Proactive about communicating with the manager regarding schedule conflicts and any issues on site.

• Quick at solving problems under pressure. When things don’t go as planned, you’re able to smoothly adjust while keeping the customer experience a priority.

• Coachable and willing to adapt to change. Capable of learning new technology.

• Calm and level-headed when dealing with difficult guests. Assertive in upholding our rules and policies.

Schedule and Locations

• We can work with your schedule and availability, making a fairly regular schedule of anywhere from once a week to 7 days a week.

• It is common for the schedule to change on a seasonal basis.

• At our outdoor locations, the weather can impact the schedule and cause shifts to get canceled.

• While we operate 7 days a week, most shifts are on weekdays between 4:00 pm and 10:00 pm and on weekends broken into a morning and afternoon shift. There is potential for weekday daytime shifts for special programming or private events.

• The position offers flexibility to take days or weeks off if needed with advance notice.

• Option to pick up extra shifts.

• We do our best to schedule you for the location(s) of your choice: Gold Coast, Lincoln Yards, Fulton Market, etc.

Expectations and Job Description

• We can work with your schedule and availability, making a fairly regular schedule of anywhere from once a week to 7 days a week.

• It is common for the schedule to change on a seasonal basis.

• At our outdoor locations, the weather can impact the schedule and cause shifts to get canceled.

• While we operate 7 days a week, most shifts are on weekdays between 4:00 pm and 10:00 pm and on weekends broken into a morning and afternoon shift. There is potential for weekday daytime shifts for special programming or private events.

• The position offers flexibility to take days or weeks off if needed with advance notice.

• Option to pick up extra shifts.

• We do our best to schedule you for the location(s) of your choice: Gold Coast, Lincoln Yards, Fulton Market, etc.

Training and Support

• Training has two portions – Onsite and online. Onsite training consists of shadowing an experienced host at a facility and walking through the day's run of show. Online training can be completed in just a couple hours and is an investment of your time to become a certified Big City Pickle Team Member. Training is unpaid and is the final step in the hiring process.

• When you’re on site, support is always just a call away. Whether it’s a simple question or a big issue, you’ll be able to text or call your manager or reach our on-call manager through our emergency hotline.

Perks and Pay

• You will have the opportunity to play in pickup games and mini-tournaments while you host them. Your first priority is always your staff member responsibilities, but if someone needs a partner, you’re generally allowed to jump in.

• One free league registration per season with Chicago Sport and Social Club as long as you are actively working with Big City Pickle. (This is your portion of a team fee or an individual registration for a league).

• Staff Appreciation Party held once during the season to thank you for your dedication and hard work.

• Staff shirt to let everyone at the event know who’s in charge.

• Pay is $16/hour.

• Payroll is processed every two weeks with direct deposit hitting every other Friday.

Advanced Roles

• Special Event Manager - When our guests book private events, you’ll be the onsite coordinator to make sure their unique package is fulfilled exactly as ordered. You may need to direct other staff members and for smaller events, you may wear all the hats and be their personal host.

• Bar Manager - Staffing, inventory, POS, opening, closing, menu, quality of service, facilitating drink packages for parties, exceptional communication with facility manager.

• Guest Services - Respond to customer questions by phone, text, email, and social channels while on site. Be an expert on taking and changing reservations, assisting customers with bookings, answering general questions about policies, programming, etc. Stationed in a greeter position to direct arriving players on where to go and assisting walk-up customers.

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